Hi,AVG. I'm fairly new to your products, and recently installed Pc Tuneup 2013. But I resorted to an early uninstallation due to an error message I got during bootup which says "Remove boot execute record unsuccessfully". I have high admiration towards your products, and logic moves me to believe I maybe missing something or perhaps wasn't able to adhere to instructions regarding the product rather than jump to conclusions that Pc Tuneup is faulty.

Hope to be adequately informed about this messsage and what to do to prevent it. And also what parameters regarding PC Tuneup must I set in order to avoid it causing havoc to my PC just because of misuse. PC Tuneup 2013 made my PC run faster, despite being cluttered and filled with lots of programs installed. I want to re-install it.

However, I also must be cautious as to not jeopardize my configurations. I take this as a priority, hope you understand.

Thanks and more power! =)


Michael

@ Mihkko

OK Michael, Just to keep you fully in the picture.. Regarding AVG Team forum support bear in mind that it's now the weekend.. For your further guidance/info please refer to the 1st Announcement post @ the top of the Information forum area.

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AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan

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I too have the same problem with "Remove boot execute record unsuccessfully". It seemed to happen right after I tried to defrag my registry. Now I can't defrag my registry or checkdisk.
Please help with this

The same story here.

I am using the paid "AVG Internet Security 2013" and "TuneUp Utilities 2013" which is the same as AVG TuneUp 2013.
When trying to defrag the registry using "TuneUp Registry Defrag" I get the same error message upon restart.

Any solutions/workarounds greatly appeciated?

Which is the faulty application: "AVG Internet Security 2013" or "TuneUp Utilities 2013"?

Common AVG. 5 days since the original post and no comment from you!

I can't reproduce the error message I am using
AVG PC TuneUP version 12.4000.108
(under "Help & Support" "About")

AVG Internet Security version 2013.0.2793
(under "options", "about", "product")

try disableing AVG Internet Securty
(right click tray icon "Temporarily Disable AVG protection")

Run the defrag, let it reboot and see if the error goes away.

The idea is to find out what program is causing it.

Possible fix..

If you Look at
https://getsatisfaction.com/avg/topics/pc_tuneup_2013_problem
AVG first have admitted there is a Problem but Blamed one of there own programs
AVG security for causing this WRONG!!!
As you will see there is a Fix to remove the message
I Have PC tune up 2012 and that works fine and AVG 2013 anti virus does not affect this
So Basically PC tune Up 2013 has a BUG
The Registry Defrag DOES NOT WORK!!!!! Fact
So when will AVG Fix this ?????

P.S any other registry defrag does work as well its just AVG 2013 that Fails

Hi all,

We are sorry for the late reply. We would like to inform you that fix is ready and will be released in AVG Small Update 3 (build 2851 and higher). Date of the release is not scheduled yet therefore we have prepared temporary solution described below:

1. Download and extract attached avgmfx.zip archive.
- Archive contains drivers for 32bit and 64bit Windows.
avgmfx86.sys (for 32bit Windows)
avgmfx64.sys (for 64bit Windows).

2. Disable the AVG Self protection.
- AVG program -> F8 -> AVG Self protection -> untick Enable AVG Self protection option

3. Navigate to the C:\Windows\System32\drivers directory.

4. Rename the avgmfx*.sys to avgmfx*.sys.old.

5. Copy downloaded avgmfx*.sys to the C:\Windows\System32\drivers directory.

6. Enable the AVG Self protection.

7. Restart your computer.

Is it possible to run the AVG PC TuneUp 2013 registry defrag now?

Thanks,

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AVG Team
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That 'fix' does work. My registry defragged just fine afterwards and the dreaded 'remote boot record execute' disappeared. Relief.



Peace!

How can i download zip?..

Hello, I've read instructions and i would start doing them but i dont know how to download the new zip file and open C disk. I see only blue screen without any folders or smth else for 6 hours! I tried to press Ctrl+Alt+Delete and hadnt any result. Please, tell me how to activate my comp?

Hi Kate,

Your computer most probably crashed to the BSOD. Please restart your computer or unplug/plug it to the electricity and start it as usual. Is it possible to download the *.zip file and navigate through your hard drive now?

Let me know the status.

Thanks.

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AVG Team
How-To articles | FAQ | Free Support
We Protect Us

Computer not working? Laptop slowing down?
Let our AVG TechBuddy expert remotely fix it for you.
Find out more (US & Canada)