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December 15, 2011 22:48 AVG Rescue CD - Program Hangs #184715
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NVDon

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This is what I see on the screen after the program runs for about 5 minutes. At this point it appears to be hung even after letting it sit for over an hour:


/mnt/sda2/Users/Don/AppData/Roaming/Microsoft/Windows/Start Menu/Programs/Windows Virtual/Windo... /opt/avg/arl/scan.sh: Line 1097: 3001 Segmentation fault avgscan -T --ignerrors --report /opt/avg/arlscan_report.txt --arc --heur --pup --pup2 -W '/mnt/sda3/Recovery\\%WINDOWS%' /mnt/sda2/Windows\\%Windows\\%WINDOWS%' "/mnt/sda1" "/mnt/sda2" "/mnt/sda3" "/mnt/sdb1" "/mnt/sr0"

<<CANCEL>>

When cancelled get the following new window:

INFO:

Unknown Return code.

<<OK>>

NOTE: The CD boots just fine but hangs after running about 5 minutes at the exact same place everytime.

December 16, 2011 10:03 AVG Rescue CD - Program Hangs #184755
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LinuxAdminDEV

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HI NVDon,

avgscan has crashed during the scan, please provide as the last scanned file with its full path and content of the /opt/avg/av/log directory.

Thanks.
December 30, 2011 17:57 Re: AVG Rescue CD - Program Hangs #186158
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davidlll

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Hi LinuxAdminDEV,

AVG crashed..

Don't mean to hijack this thread but I have encountered the same problem:
line 1097: 2226 Segmentation fault.

1. Should I delete the file AVG was scanning when it crashed and try again?
or
2. Should I download the software again and burn it anew?

Thanks. Any suggestions would be much appreciated.

EDIT.. Just to add that the crash happened after 4 hours.
Thanks.



December 30, 2011 19:05 Re: AVG Rescue CD - Program Hangs #186166
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BIG AL 43

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@ davidlll

For your info....

The AVG Team are now monitoring this new AVG Forums so someone should spot your posting! They may enter the forum @ anytime but perhaps not over the New Year holiday weekend period. It may well be Monday/Tuesday morning. Look out for the AVG logo avatar! The AVG Team are based @ Brno in the Czech Rep but please bear in mind it's now Friday evening there (Czech Rep time 20:05). Also have a look @ this Announcement post link How To Ask For Help In AVG Forum Extract.... Please be patient as AVG employees are available in CET working hours and you may not get an answer immediately. AVG support.. Weekends / Holidays.. Also have a look @ the 1st part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=159703#post_159703.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
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January 2, 2012 12:13 Re: AVG Rescue CD - Program Hangs #186311
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LinuxAdminDEV

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Hi davidlll.

Please send me that last scanned file via these steps:
http://www.avg.com/ww-en/faq.num-2142

You can avoid that failure by deleting that file, but we would like to solve it.
February 5, 2012 22:54 Re: AVG Rescue CD - Program Hangs #189881
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davidlll

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LinuxAdminDEV wrote
Hi davidlll.

Please send me that last scanned file via these steps:
http://www.avg.com/ww-en/faq.num-2142

You can avoid that failure by deleting that file, but we would like to solve it.

Hi LinuxAdminDEV,

I am sorry - I must have deleted it because it seems to be progressing OK this time round.

I've got another question - do I have to do anything when it finished the scan? Or would the Recovery software clean/kill the infected files automatically?

Thanks.






February 8, 2012 12:26 Re: AVG Rescue CD - Program Hangs #190137
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nemethste

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Hello davidlll,

Please follow options offered by AVG Rescue CD. If you choose to cure/delete files it will do it automatically.

For more information about AVG Rescue CD please follow this sticky post.

If you do not understand certain steps, please feel free to ask here on forums.

Thank you.
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February 8, 2012 14:17 Re: AVG Rescue CD - Program Hangs #190154
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davidlll

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Hi LinuxAdminDEV,

I was getting ahead of myself there ....
stuck again!

And I can't send you the problem file because it wasn't there when I got in to look.
It could be a sessional temp file:
/mnt/sda1/Documents and Settings/NetworkService/Local Settings/Temporary Internet Files/Content.IE.....

can't see the rest of the path.

Any comments?

Thanks.
David


February 8, 2012 15:26 Re: AVG Rescue CD - Program Hangs #190165
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nemethste

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Hello davidlll,

Are you able to boot to Windows?

If you can, please add C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5 folder into archive and provide us with file and with Rescue CD logs for further analysis of this issue.

You may then delete contains of this hidden folder and try to run AVG Rescue CD again.

Thank you.
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February 8, 2012 21:02 Re: AVG Rescue CD - Program Hangs #190211
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davidlll

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nemethste wrote
Hello davidlll,

Are you able to boot to Windows?

If you can, please add C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5 folder into archive


Yes I am able to get into Windows (XP) - but what do you mean by add folder into archive?
How do I do that?

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